Why Your Cycle Insurance Claim May Be Declined


Written by Brooke Stirling

Social media executive

Whether you’re just getting into cycling or you’ve been at it a while, cycle insurance is something we all consider at one point or another, and the fear of our claim being refused is a common concern.

cycles in a public place, stolen bikes, cycle insurance

Realistically, questions surrounding cycle insurance should focus more on the “who” we choose to insure us, rather than “if” we choose insurance at all, but this isn’t always the case.

For those questioning whether cycle insurance is worth it, some common questions arise:

  • Do I really need insurance?
  • Can I really afford insurance?
  • What if my claim is refused anyway?

The short answer for all of the above is this: yes. 

It doesn’t matter if you’re cycling every day or once a fortnight, in congested or quiet areas, there is always a risk that riding your bike will result in damage to your bike or personal injury.

Depending on factors such as the value of your bike and how it is being stored, ongoing monthly payments for your cycle insurance can be very cheap...as cheap as one coffee a month, in fact standard cover for a cycle valued at £500 at Velosure will incur a £4.21 monthly payment.*

What if my claim is refused?

The important thing to remember here is that the majority of refused claims could be avoided with appropriate bike security and a reasonable track record.

The most common reasons for declined cycle claims and how to avoid them from our perspective can be seperated into three categories.

1. Wrong Lock

As with any cycle insurance provider, there are specific lock requirements that the customer must adhere to in order to qualify for insurance and make a successful claim. It’s important to ask any questions around what is and is not considered an approved lock before or during the sign-up process, to avoid any unnecessary surprises. The customer service representative you speak with should always provide detailed information on this before you sign up, but it’s always a good idea to clarify any details.

2. Poor Storage

How you store your bike is a major consideration when your cycle insurance is being quoted and approved. This is due to the fact that poor bike storage and security significantly increases the risk of bike theft. According to the Office of National Statistics, the majority of bikes are stolen in the evening or night, in a semi-private area (garage, shed, hallway etc.) and 59% of victims hadn’t locked their bike when it was stolen (more information can be found here). It’s important to note that, even if your bike is kept in a locked room/garage, it must be locked to a secure, immovable object. It’s also common for lock requirements to increase as the value of the bike increases.

3. Undisclosed Claims:

Previous claims that have not been disclosed at the relevant time, usually when signing up with a new insurance provider, can negatively impact future claim decisions. Insurers rely on the information you provide in deciding to accept and set the terms of cover. All information provided must be accurate and complete. When previous claims have been undisclosed and are then communicated at a later date, this can impact decisions and could result in your claim being declined or in some instances your insurance becoming invalid.

If the above steps are taken to avoid these 3 common issues from occurring, you will dramatically decrease the risk of having your bicycle insurance claim being declined.

If you have any questions regarding the cycle insurance cover Velosure provide, please don’t hesitate to contact the Velosure Customer Support team on 0800 083 3035 or calculate a quick quote here.

* Accurate at the time this was published.