How to make a complaint

In the event that you remain dissatisfied and wish to make a complaint, you can do so at any time by referring the matter to Complaints at Velosure Cycle Insurance or the Complaints team at Lloyd's.

The address of the complaints team at Velosure is:

Complaints Team
Velosure Cycle Insurance
850 Ibis Court
Centre Park
Warrington
WA1 1RL

Tel: 0800 731 3942
Fax: 0333 043 3798
Email: customerrelations@lawshield-uk.com

The address of the Complaints team at Lloyd's is:

Complaints
Lloyd's
One Lime Street
London
EC3M 7HA

Tel No: 020 7327 5693
Fax No: 020 7327 5225
E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet "Your Complaint - How We Can Help" available at www.lloyds.com/complaints and are also available from the above address. If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk.

If you have purchased your policy online you can also make a complaint via the EU's online dispute resolution (ODR) platform. The website for the ODR platform is: http://ec.europa.eu/odr.